My prescription

Order your prescription

Not your usual prescription? If the medicine or quantity you need is different from usual, please tell us before we submit the request — your GP may need to deal with it directly.

Has your prescription reached us?

A lot of the calls we get are patients checking where their prescription is. Here's the usual journey:

1. Requested from your GP
2. GP authorises the prescription
3. Electronic prescription sent
4. Lindsay Chemist receives it
5. We prepare your medicine
6. Ready for collection

You can check where you are in this journey yourself, at any time, in the NHS App — without needing to call us.

Is it ready for collection?

Check your prescription status in the NHS App.

Do I need to pay for my NHS prescription?

Patients are required to pay £9.90 per each NHS prescription item unless exempt. This is a government tax. You are exempt if you meet any of the following criteria. For more information click the links below or go to the NHS prescription costs page.

• 60 years of age or over OR under 16 years of age
• 16, 17 or 18 years of age and in full time education
• Maternity exemption certificate
• Medical exemption certificate
• Prescription prepayment certificate
• HRT only prescription prepayment
• Ministry of Defence prescription exemption certificate
• HC2 (full help) certificate
• Income Support or Income-related Employment and Support Allowance
• Income-based Jobseeker's Allowance
• Tax Credit exemption certificate
• Pension credit Guarantee Credit (including partners)
• Universal credit and meets the criteria. Find out more at www.nhsbsa.nhs.uk/UC
• Contraceptives

I've run out of my medicine

If it's not urgent, request a repeat prescription through the NHS App or contact your GP as normal. If you've completely run out and need something sooner, here's how to get an emergency supply.

How to get your NHS emergency supply

1. Go to 111.nhs.uk/emergency-prescription, or call 111, to request an emergency supply.
2. Answer a few brief questions about your medical history and the medicine you take.
3. When asked to choose a pharmacy, select Lindsay Chemist, KT2 6PF.
4. Once you've submitted your request, give us a call so we know to expect it — we'll help as soon as it reaches us.

Can't use 111 online, or need it right now?

Come in and speak to our pharmacist directly. Bring whatever you have that shows what you take and your dose — we'll assess whether we can help there and then.

Private prescriptions

We're happy to dispense private prescriptions from UK prescribers.